Each Sipping Saga piece goes through a three-level quality check before it reaches you- because we believe every sip deserves perfection.

We do not offer refunds, as each product is handcrafted and made to order with care. However, in the rare case that your item arrives damaged or defective, we’re happy to offer an exchange.

To initiate one, please write to us at services@sippingsaga.com within 24 hours of delivery, along with an unboxing video clearly showing the issue. Our team will review and guide you through the next steps with care.